Design
UX audit
We review your website or app the way your customers use it, find the places where people get stuck or give up, and hand you a short, ranked list of what to fix first.
- Best for
- Teams with steady traffic but disappointing sign ups, bookings or sales, and anyone about to spend on a redesign who wants to know what is actually wrong first.
- Price
- Fixed quote after one call
- Progress
- A preview link every week
- Figma
- Hotjar
- Google Analytics
- Maze
Sound familiar?
You are in the right place if
- Traffic is fine, but people leave before they buy, book or sign up.
- Everyone on the team has a different opinion about what to change.
- You are about to redesign and do not want to repeat the same mistakes.
- Customers keep asking support how to do simple things.
What you get
Everything included
Delivered together and tested before launch.
- 01
Journey review
Your key journeys walked through on phone and desktop, step by step, the way a new customer meets them.
- 02
Data check
Analytics and recordings reviewed, where you have them, to see where people actually drop off.
- 03
Findings with screenshots
Each problem shown on the real screen, with why it hurts and how often it is likely to happen.
- 04
Ranked fix list
Fixes sorted by impact and effort, so the quick wins are obvious.
- 05
Suggested designs
Before and after sketches for the most important fixes.
- 06
Readout call
We walk your team through the findings and answer questions.
How it works
4 steps, one fixed price
A focused audit of the main journeys usually takes one to two weeks. Larger products with many user types take longer.
- 1
Agree the goal
Which journeys matter most and what success looks like.
- 2
Review
Hands-on review of the site or app, plus your data where available.
- 3
Findings
Problems written up, ranked and illustrated.
- 4
Readout
A call to go through it together and plan the next step.
Pricing
A fixed quote, so you know the full cost up front
Every audit gets a fixed quote based on what we are reviewing.
Get a fixed quoteWhat shapes the quote
- 01How many journeys and user types to cover
- 02Website, app or both
- 03Whether analytics and session recordings are available
- 04Adding short sessions with real users
Is it right for you
An honest answer before you spend anything
A good fit
- Teams with steady traffic but disappointing sign ups, bookings or sales, and anyone about to spend on a redesign who wants to know what is actually wrong first.
Probably not the right fit
- If your product has very little traffic yet, an audit has little data to work with. A design review of the main flows may be more useful.
Is this just an opinion, or is it based on data?
Both. We use established usability principles and, where you have them, your analytics and session recordings to show what is really happening.
Do we need to give you access to anything?
Read access to analytics helps, and a test account if parts of the product are behind a login.
Will you fix the problems too?
If you want. Many clients take the ranked list to their own team, and some ask us to design and build the fixes.
How long is the report?
Short on purpose. You get a ranked list with screenshots, not a document nobody reads.
Related services
Want to know what is holding your site back?
Tell us what you need. After a 30-minute call, you get a fixed quote for the whole project.