AI agents
AI customer support agents
We build AI support agents that answer common customer questions from your own help content, draft replies for your team to approve and hand anything complex to a person with the full context. Customers get faster answers, and your team spends its time on the cases that need a human.
- Best for
- Businesses whose support team answers the same questions all day by email, chat or a help desk.
- Price
- Fixed quote after one call
- Progress
- A preview link every week
- OpenAI
- Claude
- Zendesk
- Freshdesk
- Gorgias
Sound familiar?
You are in the right place if
- Most tickets ask the same handful of questions.
- Customers wait hours for answers that already exist in your FAQs.
- Support is closed at night and at weekends, and that is when many customers write.
- New support staff take weeks to learn all the answers.
What you get
Everything included
Delivered together and tested before launch.
- 01
Question analysis
We sort past tickets to see which questions an agent can answer safely.
- 02
Answers from your content
The agent answers from your help articles, policies and order data, citing where the answer came from.
- 03
Draft or send, your choice
Start with drafts your team approves, then let it send answers for topics it handles well.
- 04
Clean handover
Complex or sensitive cases passed to a person with a summary of the conversation.
- 05
Works in your help desk
Connected to your email, website chat or help desk such as Zendesk, Freshdesk or Gorgias.
- 06
Quality tracking
Answer accuracy, handover rate and customer feedback tracked every month.
How it works
4 steps, one fixed price
A first version in draft mode usually takes a few weeks.
- 1
Study past tickets
We find the questions worth automating and the ones that must stay human.
- 2
Build in draft mode
The agent drafts replies your team checks, so we see its accuracy safely.
- 3
Go live topic by topic
Topics it answers well are switched to automatic, one at a time.
- 4
Review monthly
We read samples, fix gaps in content and widen what it handles.
Pricing
A fixed quote, so you know the full cost up front
A fixed quote for the build after we review your tickets. AI running costs are estimated upfront.
Get a fixed quoteWhat shapes the quote
- 01Number of channels and help desk tools
- 02Amount and quality of your help content
- 03Order or account lookups the agent needs
- 04Languages supported
Is it right for you
An honest answer before you spend anything
A good fit
- Businesses whose support team answers the same questions all day by email, chat or a help desk.
Probably not the right fit
- If your volume is low, a well-organised FAQ and saved replies may be all you need.
- Complaints, refunds over a limit and anything legal or medical should stay with people. We design for that from the start.
Will customers know they are talking to AI?
We recommend saying so clearly, and offering a person at any point. Customers accept AI help more readily when they know they can reach a human.
What if it gives a wrong answer?
It answers only from your approved content, starts in draft mode, and hands over when unsure. We review samples every month.
Can it look up orders?
Yes, with read-only access to your store or order system, so it can answer where-is-my-order questions.
Does it work in Arabic and Urdu?
Modern AI models handle many languages well. We test in each language you need before going live.
Related services
Want faster answers without a bigger team?
Tell us what you need. After a 30-minute call, you get a fixed quote for the whole project.